Includes biographical references and index.

The trajectory of public administration in Africa: Background -- Reforms without change: Kenya's unending "War on Corruption" -- Public sector reform amid adversity and uncertainty: The Zimbabwean experience -- The privatization and deregulation of Dar es Salaam's public transport, 1983-2010: Outcomes and dilemmas -- Integrating all stakeholders: Health service governance in Addis Ababa -- The ups and downs of business process re-engineering (BPR): A tale of two offices in Bahir Dar Town, Ethiopia -- The inside story of outsourcing: contract management capacity in Tanzania -- E-Government for good governance: The case of Tanzania -- The Quantity-Quality balance: reforms in university education in Uganda -- Making outcomes matter: programme-based budgeting for a better public sector in Mauritius -- Good intentions, poor results: reforming the academic organizational structureand performance management system at the University of Botswana -- Big growth and big mistakes: Telecoms in South Africa -- The performance of decentralization and public sector accountability reforms in Uganda -- Contracting out public services to private agents: Lessons from the management of local government contracts in Ghana -- Lessons and conclusions.