Interpersonal skills in organizations /
De Janasz, Suzanne C.
Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider. - 3rd ed. - Boston : McGraw-Hill Irwin, c2009. - xxii, 441 p. : ill. ; 28 cm.
Includes bibliographical references and index.
Journey into self-awareness -- Self-disclosure and trust -- Establishing goals consistent with values and ethics -- Self-management -- Understanding and working with diverse others -- The importance and skill of listening -- Conveying verbal messages -- Persuading individuals and audiences -- Negotiation -- Building teams and work groups -- Managing conflict -- Achieving business results through effective meetings -- Facilitating team success -- Making decisions and solving problems creatively -- Power and politicking -- Networking and mentoring -- Coaching and providing feedback for improved performance -- Leading and empowering self and others -- Project management.
9780073405018 (paperback)
2007051631
Organizational behavior.
Psychology, Industrial.
Interpersonal relations.
HD58.7 / .D415 2009
158.7
Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider. - 3rd ed. - Boston : McGraw-Hill Irwin, c2009. - xxii, 441 p. : ill. ; 28 cm.
Includes bibliographical references and index.
Journey into self-awareness -- Self-disclosure and trust -- Establishing goals consistent with values and ethics -- Self-management -- Understanding and working with diverse others -- The importance and skill of listening -- Conveying verbal messages -- Persuading individuals and audiences -- Negotiation -- Building teams and work groups -- Managing conflict -- Achieving business results through effective meetings -- Facilitating team success -- Making decisions and solving problems creatively -- Power and politicking -- Networking and mentoring -- Coaching and providing feedback for improved performance -- Leading and empowering self and others -- Project management.
9780073405018 (paperback)
2007051631
Organizational behavior.
Psychology, Industrial.
Interpersonal relations.
HD58.7 / .D415 2009
158.7