Trust or consequences : build trust today or lose your market tomorrow /
Golin, Al, 1929-
Trust or consequences : build trust today or lose your market tomorrow / Al Golin. - New York : American Management Association, c2004. - viii, 248 p. : ; 24 cm.
Includes index.
Trust trends -- More than a nice-sounding word -- The damage done -- Fix it before it breaks -- If you can't do it, please say so -- The human touch -- Humility -- Speed, truth, and other good ways to respond to bad times -- Tough trust decisions -- The media -- Great acts of trust -- Acts of distrust -- The ten commandments of organizational trust.
0814472087 (paperback)
2003009524
Business ethics.
Trust.
Reliability.
HF5387 / .G65 2004
174/.4
Trust or consequences : build trust today or lose your market tomorrow / Al Golin. - New York : American Management Association, c2004. - viii, 248 p. : ; 24 cm.
Includes index.
Trust trends -- More than a nice-sounding word -- The damage done -- Fix it before it breaks -- If you can't do it, please say so -- The human touch -- Humility -- Speed, truth, and other good ways to respond to bad times -- Tough trust decisions -- The media -- Great acts of trust -- Acts of distrust -- The ten commandments of organizational trust.
0814472087 (paperback)
2003009524
Business ethics.
Trust.
Reliability.
HF5387 / .G65 2004
174/.4