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Empowerment : [manuscript] : HR strategies for service excellence /

Empowerment : HR strategies for service excellence / [manuscript] : Conrad Lashley. - Oxford ; Boston : Butterworth/Heinemann, 2001. - xvii, 300 p. : ill. ; 24 cm. - The hospitality, leisure and tourism series .

Includes bibliographical references (p. [277]-293) and index.

ISBN: 0750652446 (pbk)

LCCN: 2002275103

Subjects--Topical Terms:
Service industries--Management.
Service industries--Quality control.
Customer services--Management.

LC Class. No.: HD9980.5 / .L35 2001

Dewey Class. No.: 658.3

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