Emotional intelligence for managing results in a diverse world : the hard truth about soft skills in the workplace - Gardenswartz, Lee.; Cherbosque, Jorge., 1955-; Rowe, Anita., 1946- (Mountain View, Calif. : Davies-Black Pub., 2008)
You can't leave your feelings at home -- We "can't all just get along" -- Affirmative introspection-taking a look inside -- Self-governance-getting a handle on your feelings -- Intercultural literacy-reading others accurately -- Social architecting-enrolling and engaging others -- Coaching individuals for emotional intelligence in your diverse workplace -- Coaching teams for emotional intelligence in your diverse workplace.
Includes bibliographical references (p. 179) and index.
Keywords: Diversity in the workplace; Emotional intelligence