Empowerment :  HR strategies for service excellence /  [manuscript] : 
Conrad Lashley. 
 - Oxford ;  Boston :  Butterworth/Heinemann,  2001. 
 - xvii, 300 p. :  ill. ;  24 cm. 
 - The hospitality, leisure and tourism series .
<br/><br/>Includes bibliographical references (p. [277]-293) and index. 
<br/><br/><label>ISBN: </label>0750652446 (pbk) 
<br/><br/><label>LCCN: </label>2002275103 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries--Quality control.<br/>Customer services--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .L35 2001 
<br/><br/><label>Dewey Class. No.: </label>658.3