TY  - MANSCPT
ED  - Lashley, Conrad.
TI  - Empowerment: HR strategies for service excellence 
SN  - 0750652446 (pbk)
AV  - HD9980.5 .L35 2001
U1  - 658.3 21
PY  - 2001///
CY  - Oxford, Boston
PB  - Butterworth/Heinemann
KW  - Service industries
KW  - Management
KW  - Quality control
KW  - Customer services
N1  - Includes bibliographical references (p. [277]-293) and index
UR  - http://www.loc.gov/catdir/description/els031/2002275103.html
UR  - http://www.loc.gov/catdir/toc/els031/2002275103.html
ER  -