Encouraging the heart : a leader's guide to rewarding and recognizing others /
James M. Kouzes, Barry Z. Posner.
- 1st ed.
- San Francisco : Jossey-Bass, c1999.
- xx, 201 p. : ill. ; 22 cm.
- The Jossey-Bass business & management series .
- Jossey-Bass business & management series. .
Includes bibliographical references (p. 177-186) and index.