@book{20431,
	author = {Fitz-enz, Jac. and Davison, Barbara.},
	title = {How to measure human resources management /},
	publisher = {McGraw-Hill,},
	year = {c2002.},
	address = {New York :},
	edition = {3rd ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/bios/mh041/2001056212.html}
}