Designing conflict management systems: a guide to creating productive and healthy organizations / [manuscript] :
Cathy A. Costantino, Christina Sickles Merchant ; foreword by William L. Ury.
- 1st ed.
- San Francisco : Jossey-Bass Publishers, c1996.
- xx, 252 p. ; 24 cm.
- The Jossey-Bass conflict resolution series .
Includes bibliographical references (p. 245-246) and index.