000 00699cas a2200241 a 4500
005 20250312111125.0
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008 150206c20009999caumr p 0 a0eng c
020 _a8126509139 (paperback)
082 1 0 _a658
_213
100 1 _aKumar, v.
245 1 0 _aCustomer relationship management :
_ba database approach /
_cby V. Kumar and Werner J. Reinartz.
246 3 _aCRM
260 _aNew Delhi :
_bWiley India,
_c2006-
300 _av. ;
_c24 cm.
650 0 _aMarketing
_xCommunication systems
_xData processing.
650 0 _aBusiness enterprises
_xComputer networks.
650 0 _aInternet marketing.
650 0 _aInternet advertising.
942 _cBK
961 w l _t12
999 _c18587
_d18587